GENERAL
  • The wristbands of our website are made of 100% silicone.
  • Sometimes we refer to our silicone wristbands as rubber wristbands because of the bouncy, rubbery texture the silicone material has. Our silicone wristbands are made of 100% silicone, not rubber. Some people are allergic to rubber and latex (latex is produced from rubber), so we do not make our bracelets out of rubber or latex. When many people think of wristbands, they automatically think of LiveStrong bracelets– our wristbands are the same, only you get to customize personalized wristbands!
  • The sizes on our website is as following:
  • Extra Large: 8.5" --- 216mm - Used for adults who require extra large size (Email to order this size)
  • Adult:8" -- 202mm - Used mostly for adults.
  • Mid: 7.5" --- 192mm - Used mostly for women and young adults. (Email to order this size)
  • Youth: 7" --- 180mm - Used mostly for women or teenagers.
  • Toddler: 6" --- 152mm - Used mostly for young children.
  • That is the circumference of silicone wristbands. The width of silicone wristbands is 0.5" (12mm) and 1" (25mm) depending on the style of wristband you choose.
  • If you want to order wristbands with custom size, please email our sales team, they will advise you how to place a special order.
  • There is no minimum order of the wristbands on our website.
  • If there are different sizes in your order, you need to pay extra mold fee, since we need to make specific mold for every size.
  • Our printed silicone wristbands are a great choice for any occasion, but if you know that the wearers of your bands will be very active in them (sports, events, etc.).
  • you may be interested in choosing a style that will be more durable. Debossed color filled silicone wristbands are engraved and filled with ink, protecting the ink from fading and rubbing off. For very active lifestyles, we recommend the embossed (raised) or debossed (engraved) bands, as the message is not printed in ink and will last the lifetime of the band.
  • Please click the Wristbands page on our website, and follow the steps, it will guide you how to order.
  • Yes! We offer an option to upload your own artwork when placing your order online or you can contact us at our toll free number to discuss custom artwork with one of our Sales experts!
  • Of course. Please click the default font, then the other font will display to you, then you can choose the font you like in the font list.
  • Front and back message will be both on the outside of the bands, occupying each half of the wristband. The inside message is placed on the part where it touches your skin.
  • 44 letters is the maximum quantity that can be put on wristbands. If the quantity of letters exceeded the limit, the system will prompt you. The quantity of letters on wristband depends on the size of the wristbands you choose. The longer or wider the wristbands be, the more letters can be put on wristbands.
  • Clicking the Wristband page on our website is the best way to get a quote. You will know the exact price by following the steps. If you have any special requirements, please feel free to contact us. Our email address is as following:
  • [email protected]    [email protected]
The draft
  • Please email us and tell your requirements of changing the draft, we will make a new one for you and upload it to our website.
  • It usually will take about 1~2 days to make the draft.
  • A draft is an image of how your wristbands will look like. Before we arrange produce, we will show you an image . You can make as many changes as you like, until you are satisfied with the draft.
  • Of course not. It is totally free. You can make as many changes as you like, until you are satisfied with the draft.
  • You will receive an email of informing you to check the draft after it is uploaded to our website. You need to log in your account and check the draft in the order details page.
PAYMENTS
  • We accept payments in the form of PayPal, Credit Card via PayPal and Bank Transfer.
  • We do not charge tax. We only charge the cost of the bands and shipping fee. Nothing else.
  • PS: If the total amount of your order’s invoice exceeds the tariff threshold of your country, you will have to pay the tariff.
Tracking
Shipping
  • The shipping cost will be provided to you when you come to the last step of placing order. The shipping cost varies according to the quantity you order and the shipping method you choose.
  • We feel sorry that we only ship to physical address.
  • First of all, we will make the draft of your order, after you confirmed the draft, we will arrange produce soon; the production time is as following:
    Quantity Production time Quality Inspection + Packaging time
    50- 5 days 1 day
    100 5 days 1 day
    500 7 days 1 day
    2000 7 days 1 days
    3000 9 days 2 days
    5000 9 days 2 days
    10000 10 days 2 days
    20000 11 days 3 days
    30000 11 days 3 days
    40000 11 days 3 days
    50000 12 days 4 days
    100000 15 days 4 days
  • As the shipping time, it depends on the shipping method you will choose.
  • FedEx(Direct) takes about 1~4 working days to arrive;
  • DHL (Direct): 3~5 working days;
  • UPS (Direct) : 3~5 working days;
  • You can get all the details by clicking Here.
  • We will do our very best to have your order delivered to you on your requested date but as there are many factors that can impact this date, we cannot guarantee the delivery date.
  • If you need your wristbands for a special event, we recommend you request a delivery date a few days in advance of your event.
Refunds/Discounts
  • If you receive your order short of any merchandise, please call us within 48 Hours of delivery. In most cases you will be refunded according to the amount missing. The reason for this is most products go through a complicated production process and cannot be remade in a cost effective manner. If we are able to remake the difference we will offer it as an option.Items that are returned must be in acceptable condition in order to receive a credit.Custom orders are not returnable except for quality issues. Unless there are quality issues, custom silicone wristbands are not returned. In this case, you need to upload the pictures of the personalized wristbands with quality problems. The customer service confirmed that the wristbands have quality problems and we will refund the full amount, including the shipping cost. If there is no quality problem, but you still insist on returning the custom wristbands, then we only refund 50% of the payment, since the mold fees of the custom silicone wristbands are not refundable.
  • If you've placed your order and it is still in its pending stage then you can call in to cancel your order, but if the mold has been made then we will charge the mold fee and then refund. If your order has been confirmed at it's gone into a pre-production phase we cannot cancel your order. There are special exceptions. If you ordered an in stock product that required no customization then you may cancel your order at anytime before it is shipped.
  • If you paid your order via PayPal, you will receive your money in 2~3 working days; but, if you paid your order via other method, it may take more than 15 days before you could receive the refund.
  • The prices on our website are the lowest in the industry of wristbands. Also our current promotion of free gift will also apply if you place a order of 100 or more. Besides, There will be coupons on our Facebook page from time to time that you can focus on our Facebook.
Other Questions
  • The colors of the proof as shown are approximate and will differ on each computer monitor.
  • The fees that our website charges customers are transparent. Before you confirmed your order, the charges will be displayed to you for several times during the ordering process. If you changed the requirements of your order or you added some requirements in Comments, for example, changing the Printed wristband to Debossed color filled wristband, then we need to add a certain fee, because the production process of Debossed color filled wristband is more complex than the Printed. You may need to pay extra money, it depends on the requirements.
  • All customers are protected when ordering online. We use the the latest in SSL for transferring any encrypted information. This ensures that your information stays safe.