US Telephone:
1-9293001098
UK Telephone:
07788957874

FAQ

GENERAL

What are your wristbands made of?

Our wristbands are made of 100% silicone.

What sizes are available?

We have the following sizes: Extra Large: 8.5" --- 216mm - Used for adults who require extra large size (Email to order this size)

Adult:8" -- 202mm - Used mostly for adults. Mid: 7.5" --- 192mm - Used mostly for women and young adults. (Email to order this size)

Youth: 7" --- 180mm - Used mostly for women or teenagers.

Toddler: 6" --- 152mm - Used mostly for young children.

That is the circumference of silicone wristbands. The width of silicone wristbands is 0.5" (12mm) and 1" (25mm) depending on the style of wristband you choose.

If you want a custom size then please email our sales team and they will advise you on how to place a special order.

What's the difference between the front, back and inside message?
Front and back message will be both on the outside of the bands, occupying each half of the wristband. The inside message is placed on the part where it touches your skin.
What is your minimum order of wristbands?
The minimum order quantity for the following wristbands are:
Debossed – No minimum
Color Filled – No minimum
Printed – No minimum
Blank – No minimum
Dual Layer – 500 minimum
Embossed – 10 minimum
Embossed Printed – 50 minimum
Figured – 100 minimum
What’s the mold fee?
If there are different sizes in your order, you need to pay extra mold fee, since we need to make specific mold for every size.

The draft

I have checked the draft of my order, but I want to make some changes. How can I do that ?
Please email us and tell your requirements of changing the draft, we will make a new one for you and upload it to our website.
How long it will take to make a draft?
It usually will take about 1~2 days to make the draft.
What's a draft?
A draft is a image of how your wristbands will look like. We will show you a image before we arrange produce. You can make as many changes as you like, until you are satisfied with the draft.
How can I confirm the draft of my order?
You will receive an email of informing you to check the draft after it is uploaded to our website. You need to log in your account and check the draft in the order details page.

PAYMENTS

How can I pay for my order?
We accept payments in the form of Western Union, Bank Transfer and PayPal only.
Do you charge sales tax?
We do not charge tax. We only charge the cost of the bands and shipping fee. Nothing else.

Refunds/Cancellation

What if I want to cancel my order?
Please inform us before you cancel your order, then we will arrange full refund to you after we confirmed that you have canceled your order.
When will I receive my money?
If you paid your order via PayPal, you will receive your money in 2~3 working days;
but, if you paid your order via other method, it may take more than 15 days before you could receive the refund.

Shipping/Production

What is the freight?
The shipping cost will be provided to you when you come to the last step of placing order. The shipping cost varies according to the quantity you order and the shipping method you choose.
Do you ship to APO/FPO addresses, or to a PO box?
We only ship to physical address.
How long will it take before I receive my wristbands?

It may take 1~2 days to make draft, after you confirm the draft, we will arrange produce soon; the production time is as following:

Quantity Production time Quality Inspection + Packaging time
50- 5 days 1 day
100 5 days 1 day
500 7 days 1 day
2000 7 days 1 day
3000 9 days 2 days
5000 9 days 2 days
10000 10 days 2 days
20000 11 days 3 days
30000 11 days 3 days
40000 11 days 3 days
50000 12 days 4 days
100000 15 days 4 days
As the shipping time, it depends on the shipping method you choose.
FedEx(Direct) takes about 1~4 working days to arrive;
DHL (Direct): 3~5 working days;
UPS (Direct) : 3~5 working days;
AUSPOST : 8~10 working days;
USPS: 12~15 working days.
You can get all the details by clicking Here
How can I track my order?
We will send email to you to tell you the tracking number as soon as your order be sent out.
Shipment via different shipping methods can be tracked from the following websites. We will also keep you updated with the status of your shipment after we ship goods out.
DHL: http://www.dhl.com/en/express/tracking/shippers_reference.html
            Or http://www.dhl-usa.com/home/home.asp
UPS: http://www.ups.com/content/hk/en/index.jsx
FEDEX: http://www.fedex.com/hk_english/
EMS: http://www.ems.com.cn/english.html
Surface, Mail Post, AIR: http://www.17track.net/index_en.shtml

Other Questions

Can I get a quotation?
The best way to get a quotation is by going to the Order Now page and following the step, and you will get the quotation instantly before you place the order. Or if you have a special request you can email us and we will be more than glad to help you out.
Do I need to pay extra money?
If you change the requirements of your order or you added some requirements in the Comments, you may need to pay extra money, it depends on the requirements.